Shelter Oakland Documentation

Welcome to the documentation for Shelter Oakland - a shelter management system for Oakland that connects homeless individuals and families with available shelter providers.

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Guides

Guide	For	Description
User Guide	People Seeking Shelter	How to find and apply for shelter
Provider Guide	Shelter Staff	Managing shelters, inquiries, and registrations
Super Admin Guide	System Administrators	System-wide management and oversight

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What is Shelter Oakland?

Shelter Oakland is a web-based platform that connects people experiencing homelessness with available shelter beds in Oakland.

For People Seeking Shelter

• Search for available shelters on an interactive map

• Apply for placement with one application per day

• Track your application status

• Browse community resources

For Shelter Providers

• Manage your shelter capacity and bed assignments

• Process applications from people seeking shelter

• Track occupancy and communicate with applicants

• Generate reports on your operations

For System Administrators

• Oversee all shelters and providers in the system

• Manage user accounts and permissions

• Onboard new organizations

• Access system-wide reports and analytics

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Need Help?

• Seeking shelter? See the User Guide or call 800-848-5533

• Shelter staff? See the Provider Guide

• System administrator? See the Super Admin Guide