User Guide

This guide is for individuals and families seeking shelter. Learn how to use Shelter Oakland to find available shelters, apply for placement, and check your application status.

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How Shelter Oakland Works

1. Search - View available shelters on an interactive map with real-time availability

2. Create Account - Sign up through our secure partner platform, Advocate

3. Set Up Household - Complete a 3-step form about your household (required before applying)

4. Apply - Submit one application per day (goes to all matching shelters)

5. Wait - Shelter staff review applications and contact you when space is available

Important: You can only submit one application per day. This application is shared with all shelters that match your household's needs. We recommend to keep applying each day until you become sheltered, as multiple applications increase your chance of being served.

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Guide Sections

Section	Description
Creating Your Account	Sign up through Advocate
Setting Up Your Household	Complete the 3-step household form
Finding Shelters	Using the map to find available beds
Applying for Shelter	How to submit an application
Checking Your Status	Track your application
Your Profile	Update your personal information
Community Resources	Other helpful services
FAQ	Frequently asked questions

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Need Help Now?

• Call 800-848-5533 for general assistance

• Contact a shelter directly using their phone number

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Emergency

If you are in danger or having a medical emergency, please call 911. Shelter Oakland is not for emergencies.