Your Profile
The Profile page lets you view and update your personal information and household details.
Accessing Your Profile
Click on Profile in the navigation menu.
Page Layout
The Profile page shows several cards with different types of information. Click Edit Profile to make changes, then Save Changes when done.
Personal Information Card
First Name
Your first name
Last Name
Your last name
Email Address
Your email
Phone Number
Your phone number
Date of Birth
Your date of birth
Gender
Male, Female, Non-binary, Transgender, Other, or Prefer not to say
Race
Select all that apply
Ethnicity
Hispanic/Latino, Not Hispanic/Latino, or Prefer not to say
Housing and Personal Status Card
Housing
Your current housing situation
Transportation
How you get around
Employment
Your employment status
Insurance
Whether you have insurance
Veteran
Whether you're a veteran
Disability
Your disability status
Address Information Card
(Only shown if you have a household set up)
Street Address
Your street address
Apartment/Unit
Optional unit number
City
Your city
State
Your state
ZIP Code
Your ZIP code
Household Income Card
(Only shown if you have a household set up)
Household Income Range
Your annual income range
Income Sources
Select all that apply (SSI, SSDI, employment, etc.)
Household Members Card
(Only shown if you have a household set up)
This section shows all members of your household:
Heads of Household - Primary household contacts
Household Members - Other family members
Adding Members
Click Edit Profile
Click Add Member
Fill in their information
Click Save Changes
If You Don't Have a Household
If you haven't completed the household setup yet, you'll see a message:
"Household Setup Required - To apply for shelter and access household-related features, you need to set up your household information first."
Click Create Household to start the 3-step setup process.
Saving Changes
Click Edit Profile to enter edit mode
Make your changes
Click Save Changes
You'll see a confirmation message when saved
Your Shelter Status
If you are currently staying at a shelter, a Shelter Status Card will appear at the top of your profile showing:
Shelter Name - Where you're currently registered
Check-in Date - When you were registered at the shelter
Address and Phone - Contact information for the shelter
Reporting Incorrect Status
If the system shows you're staying at a shelter but you're not (or you've already left), you can report this:
Click the "I'm not staying here" button on the shelter status card
Optionally enter the date you left the shelter
Explain why the status is incorrect (e.g., "I checked out last week")
Click Submit Report
The shelter staff will be notified by email and will review your registration. They will update your status if needed.
Important Notes
Keep information current - Accurate information helps shelters contact you and match you with appropriate resources
Phone and email - Make sure these are correct so shelters can reach you
Household size - If your household size changes (someone joins or leaves), update it here
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