Maintenance Tasks
Sheltered Inquiry Cleanup
Automatically close pending inquiries for households that have been sheltered.
How It Works
System tracks when each household was last sheltered
If household was sheltered after submitting an inquiry, it's auto-closed
Status changed to "sheltered" (not "denied")
Note added explaining auto-closure
This typically runs automatically every hour.
Monitoring Rollover
View rollover status across all shelters:
Check rollover logs for each shelter
Verify registrations exist for today's date
Contact development team if issues occur
Security Best Practices
Limit Super Admin Accounts - Only grant to those who need it
Regular Audit - Periodically review who has super admin access
Don't Share Credentials - Each admin should have their own account
Monitor Activity - Review audit logs for unusual activity
Revoking Access
If a super admin leaves:
Disable their account immediately
Review any pending invitations they created
Audit recent changes they made
Troubleshooting
"Super admin access required" error
Verify your account has super admin status
Try logging out and back in
Check with another super admin to grant access
Can't see a provider
Check if it's in the hidden test providers list
Verify the provider exists
Check provider status (might be inactive)
Invitation not being redeemed
Verify EIN matches exactly (9 digits, no formatting)
Check that no existing provider has that EIN
Confirm invitation isn't expired or cancelled
User can't log in after being enabled
Have them clear browser cookies
Verify their account is fully enabled
Check for other account issues
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