System-Wide Reports
Super admins have access to reports across all providers.
Page Tabs
The Reports page has two main tabs:
Stats
Summary metrics at a glance
Reports
Detailed reports with charts
Filters
Date Range
Last 7, 14, 30, 60, 90 days, or All time
Shelter
Filter by specific shelter (if applicable)
Stats Tab
Displays a 3x3 grid of summary cards:
Space Metrics
Space Utilization %
Purple
Overall space occupancy rate
Occupied Spaces
Blue
Number of spaces currently assigned
Available Spaces
Green
Number of empty spaces
Bed Metrics
Bed Utilization %
Teal
Overall bed occupancy rate
Beds Occupied
Indigo
Number of beds currently in use
Available Beds
Emerald
Number of empty beds
Capacity Summary Card
Avg Daily Capacity
Average total capacity per day
Avg Daily Occupancy
Average occupied per day
Avg Utilization %
Average occupancy rate
Total Registrations
Total registrations in period
Reports Tab
Four detailed report types available:
Capacity Report
Shows system-wide shelter breakdown with per-shelter cards:
Shelter Name
Name of the shelter
Utilization %
Large percentage display
Availability Badges
Green "X spaces available" or red "At capacity"
Bed Badges
Blue "X beds available"
Metrics Grid
Total Spaces, Occupied, Available, Bed Capacity
Progress Bar
Color-coded utilization (green <80%, yellow 80-95%, red ≥95%)
Occupancy Report
Daily Bed Utilization Chart
Bar chart showing beds over time
X-axis
Date
Y-axis
Number of beds
Summary Metrics
Avg capacity, avg occupancy, utilization %, total registrations
Response Time Report
Trends Chart
Line chart with two metrics
Avg First Interaction
Time to first staff interaction
Avg Response Time
Time to final response
Time Format
Xm (minutes), Xh Ym (hours), Xd Yh (days)
Inquiry Metrics Card:
Total Inquiries
Avg First Interaction
Avg Response Time
Inquiries Responded
Household Metrics Card:
Unique Households
Avg First Interaction
Avg Response Time
Interaction Rate %
Response Rate %
Inquiries Report
Daily Volume Chart
Stacked bar chart by status
Status Breakdown
Pie/donut chart showing distribution
Inquiry Stats Card
Counts by status
Status categories in charts:
Approved (green)
Denied (red)
Pending (amber)
Expired (gray)
Inquiry Stats:
Approved count
Denied count
Pending count
Approval Rate %
Last updated