System-Wide Reports

Super admins have access to reports across all providers.

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Page Tabs

The Reports page has two main tabs:

Tab	Description
Stats	Summary metrics at a glance
Reports	Detailed reports with charts

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Filters

Filter	Description
Date Range	Last 7, 14, 30, 60, 90 days, or All time
Shelter	Filter by specific shelter (if applicable)

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Stats Tab

Displays a 3x3 grid of summary cards:

Space Metrics

Metric	Color	Description
Space Utilization %	Purple	Overall space occupancy rate
Occupied Spaces	Blue	Number of spaces currently assigned
Available Spaces	Green	Number of empty spaces

Bed Metrics

Metric	Color	Description
Bed Utilization %	Teal	Overall bed occupancy rate
Beds Occupied	Indigo	Number of beds currently in use
Available Beds	Emerald	Number of empty beds

Capacity Summary Card

Metric	Description
Avg Daily Capacity	Average total capacity per day
Avg Daily Occupancy	Average occupied per day
Avg Utilization %	Average occupancy rate
Total Registrations	Total registrations in period

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Reports Tab

Four detailed report types available:

Capacity Report

Shows system-wide shelter breakdown with per-shelter cards:

Element	Description
Shelter Name	Name of the shelter
Utilization %	Large percentage display
Availability Badges	Green "X spaces available" or red "At capacity"
Bed Badges	Blue "X beds available"
Metrics Grid	Total Spaces, Occupied, Available, Bed Capacity
Progress Bar	Color-coded utilization (green <80%, yellow 80-95%, red ≥95%)

Occupancy Report

Element	Description
Daily Bed Utilization Chart	Bar chart showing beds over time
X-axis	Date
Y-axis	Number of beds
Summary Metrics	Avg capacity, avg occupancy, utilization %, total registrations

Response Time Report

Element	Description
Trends Chart	Line chart with two metrics
Avg First Interaction	Time to first staff interaction
Avg Response Time	Time to final response
Time Format	Xm (minutes), Xh Ym (hours), Xd Yh (days)

Inquiry Metrics Card:

• Total Inquiries

• Avg First Interaction

• Avg Response Time

• Inquiries Responded

Household Metrics Card:

• Unique Households

• Avg First Interaction

• Avg Response Time

• Interaction Rate %

• Response Rate %

Inquiries Report

Element	Description
Daily Volume Chart	Stacked bar chart by status
Status Breakdown	Pie/donut chart showing distribution
Inquiry Stats Card	Counts by status

Status categories in charts:

• Approved (green)

• Denied (red)

• Pending (amber)

• Expired (gray)

Inquiry Stats:

• Approved count

• Denied count

• Pending count

• Approval Rate %