Organization Settings

There are two settings pages: Settings (notification preferences) and Organization Profile (public information).

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Settings Page

Page Header: "Settings - Manage your organization settings"

Configure notification preferences.

Notification Settings

Field	Description
Admin Notification Email	Email address to receive new inquiry notifications

This is optional. If not set, notifications go to your organization's contact email.

About Admin Notifications

• When sent: Automatically when new shelter applications are submitted

• What's included: Applicant details, shelter info, priority score, household size, circumstances, contact information

• Customization: Use Message Templates to customize notification content

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Organization Profile Page

Page Header: "Organization Profile - View and edit your organization's profile information"

Update public-facing information about your organization.

Organization Header

Field	Editable	Description
Logo	No	Organization logo image
Organization Name	Yes	Your organization's name
Organization Type	No	Type of organization
EIN	No	Employer Identification Number

Contact Information

Field	Editable	Description
Email Address	Yes	Public contact email
Phone Number	Yes	Public contact phone
Website URL	Yes	Organization website
Admin Notification Email	Yes	Email for inquiry alerts (optional)

Address

Field	Editable	Description
Street Address	Yes	Primary address line
Street Address 2	Yes	Additional address info (optional)
City	Yes	City
State	Yes	State
Postal Code	Yes	ZIP code

Mission & Description

Field	Editable	Description
Mission Statement	Yes	Your organization's mission
Description	Yes	About your organization

Social Media & Links

Field	Editable	Description
Facebook URL	Yes	Facebook page link
Instagram URL	Yes	Instagram profile link
LinkedIn URL	Yes	LinkedIn page link

Organization Details (Read-Only)

Field	Description
Organization ID	Short unique identifier
Slug	URL-friendly identifier
Created	When the organization was created
Last Modified	When profile was last updated

Editing Your Profile

1. Click the Edit button

2. Make your changes

3. Click Save to apply or Cancel to discard

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Troubleshooting

"No spaces available" but I have empty beds

• Check that spaces are marked as "Available"

• Check that registrations exist for today (rollover may not have run)

• Verify First Available Date hasn't passed

Inquiry not showing up

• Check your filters (status, date range, shelter)

• Verify you have access to that shelter

• Inquiry may have been processed by another staff member

Rollover didn't happen

• Rollover runs at the configured time (check shelter settings)

• Contact administrator if manual rollover is needed

Can't send emails/SMS

• Verify templates are configured

• Review communication logs for error messages

• Contact support if issues persist